Important Ordering Information
To our Valued Customers:
Thank you for visiting Planet Fitness Store Canada.
The province of Ontario mandated a “Stay-at-Home” order, effective Wednesday, March 25th through April 20th. Our fulfillment center is located in the province, and as a result of this government order, we will be closing to all non-essential business until the order has lifted. However, should you have an essential order that requires special attention please contact us at email@example.com and we will do our best to accommodate you.
As always, our commitment is to the health and safety of our employees, and we will continue to follow or exceed the guidelines of the appropriate governmental agencies.
If you decide to place an order, you can check your order status via Order History here. Currently, we plan to re-open for normal operations on April 20th. Should something change, we will update this message.
Thank you for your understanding, as together we will get through this.
Our wishes go out to you and your family to be safe and healthy through these challenging times.
How to Shop
Shopping at the Planet Fitness Store Canada is easy. You can place orders online in a secure environment. We use the most advanced encryption technology available. Click on login and register if you are a new customer and just follow the directions and you'll be able to select and purchase from among many products. Next to each of the items in our collection, you'll see the submit button to add to your cart.
To make a selection, enter the quantity you'd like to order in the quantity text box and then click the Add to Cart button and the item will be added to your shopping cart. When you've finished shopping, you can review totals, remove or add items to your selection, and submit your order.
You will see the shopping cart icon in the top right corner of your screen while you shop. You may click on this button at any time to view, modify or delete items from your shopping cart.
When placing your order online, you will see one of the following inventory status comments for each product with its availability. Please see below for descriptions for each.
- In Stock: The item you are requesting is currently in stock and available to ship.
- Pre-Sell: This item is available for advanced ordering. It will ship when in stock.
- Back Order: The item you are requesting is on re-order, and will be available shortly. Any items you order which exceed the available quantity will remain on order in back-ordered status. These items will be shipped to you in one shipment when the last item becomes available. You will be charged for the items at that time. If you have any questions regarding back-ordered items, please call 877-521-9840 (Monday – Friday, 8:30 a.m. – 6:00 p.m. EST.) to speak with a customer service representative.
- Discontinued: The item you are requesting is out of stock and no longer available.
The products on this website have been tested to meet US regulatory requirements.
Ordering & Payment Options
Purchases can be made via VISA, MasterCard or AMEX.
All orders are subject to applicable Government Sales Tax.
Shipping and handling charges will be automatically calculated and added to your order based on the total weight of your order. You will have a chance to review your final estimated shipping and handling charge prior to the completion of your order.
- Upon Checkout you will have the option to select same day processing. Your order must be placed by 1 pm PST
- If you have any questions about expedited shipping and processing, please call customer service at 877-521-9840 (Monday – Friday, 8:30 a.m. – 6:00 p.m. EST.).
Our customer service representatives are available to answer your questions.
Hours of Operation: Monday – Friday, 8:30 a.m. – 6:00 p.m. EST.
Toll free phone number: 877-521-9840
Custom Orders: 877-521-9840
We appreciate your business and hope that you will visit the Planet Fitness Store Canada again in the near future.
If you are not completely satisfied with your purchase for any reason, return the merchandise within 60 days of receipt for exchange or refund. Refer to the Returns & Exchanges form (included with your shipment) or call 877-521-9840 for details. For all customer choice returns, a 10% re-stocking fee will apply.